Astucia AI™Operating System

Support

How can we help?

We’re a small team and we read every message. Please take a moment to check the documentation first — it covers most common questions and will usually get you unblocked faster than email.

Before you reach out

  • Browse the documentation for an overview of goals, tasks, sessions, and how agents work.
  • For time-sensitive outages, include the word URGENT in your subject line so we can route it quickly.

Contact us by email

The fastest way to reach the team is by email. We typically respond within one business day (Monday–Friday, Pacific Time). Weekend and holiday responses may be delayed.

Support address

support [at] astucia [dot] ai

We obfuscate this address to reduce spam. If your mail client doesn’t autofill, just replace [at] with @ and [dot] with a period.

What to include

To help us resolve your issue on the first response, please include as much of the following as you can:

  • A short description of what you were trying to do and what happened instead.
  • Steps to reproduce the issue, including any relevant URLs or identifiers.
  • Your environment and the version of the integration or CLI you’re using.
  • Relevant log excerpts or error messages. Please redact any credentials, tokens, or personal data before sending.
  • Screenshots or short screen recordings, where useful.

Security reports

If you’ve discovered a security vulnerability, please do not open a public issue. Email the support address above with SECURITY in the subject line and we will respond as quickly as possible.

Feature requests & feedback

We genuinely value product feedback. Even quick notes about rough edges, missing features, or confusing docs help us prioritize. Send them to the same support address — no ticket system to learn, just a short email.